Return and Refund Policy

We know that ordering online means you’re trusting us with your money before you ever hold the item in your hands. That’s not something we take lightly. Bright Path Trading was started in Seattle by a small group of people who were tired of stores that made returns feel like a punishment. So we built this policy around a simple idea: if something isn’t right, we fix it. No runaround, no fine print games, no making you feel bad for sending something back.

This policy applies to orders placed on adkjue.wicaqk.com and shipped within the United States and Canada. It covers most items we sell. A few exceptions are listed below, and we’ve kept those as short as we could.

Our 30-Day Return Window

You have 30 days from the date your order is delivered to start a return. That’s 30 calendar days, not business days, so weekends and holidays count. If the 30th day lands on a Sunday or a federal holiday, you get until the next business day. We count from the delivery date shown by the carrier’s tracking, not the order date, so shipping time doesn’t eat into your window.

Condition Requirements

To qualify for a full refund, the item needs to come back in the same condition it arrived in. In practice, that means:

• The item is unused and unwashed, with no signs of wear, damage, or alteration.
• Original packaging is intact, including boxes, tags, inserts, and protective wrapping.
• Any included accessories, manuals, or parts are returned with the item.

We’re reasonable people. If you opened the box to look at something and decided it wasn’t for you, that’s fine. What we can’t accept is an item that’s clearly been used, assembled, or damaged after delivery.

Items We Can’t Accept Back

A few categories fall outside our return program. These aren’t arbitrary rules; they’re based on hygiene, safety, and the fact that some items can’t be resold once they leave our warehouse:

• Personalized or custom-made items, including engraved, monogrammed, or made-to-order products.
• Opened personal-use products where hygiene matters, such as skincare tools, grooming devices, and similar items once the seal is broken.
• Intimate apparel and swimwear where the hygiene liner or seal has been removed or the item has been worn.
• Gift cards and downloadable digital products.
• Items marked as final sale at the time of purchase.

If you’re unsure whether something qualifies, reach out before shipping it back. We’d rather answer a quick question than have you pay for a return that we can’t process.

How to Start a Return

The process takes about two minutes:

• Email us at [email protected] with your order number and a short note about what you’d like to return and why.
• We’ll reply within one business day with a prepaid return label and simple packing instructions.
• Pack the item securely in its original packaging, attach the label, and drop it off at the carrier location listed on the label.
• Keep your drop-off receipt until your refund is confirmed. It’s your proof of return if anything goes sideways in transit.

You don’t need to call anyone or fill out a form on a portal. One email is enough.

Who Pays for Return Shipping

We do. Return shipping is free for qualifying returns within the United States and Canada. We’ll send you a prepaid label, and the cost comes out of our pocket, not yours. This applies to standard returns as well as damaged or defective items.

There’s one exception: if you’re returning an item that doesn’t meet the condition requirements above, or if the return falls outside our policy, we may decline the return or deduct shipping costs from any partial refund. We’ll always tell you before that happens.

Refund Timing and Method

Once your return reaches our facility, our team inspects it, usually within one to two business days. After inspection passes, we issue your refund to the original payment method. You’ll see the funds back on your card or account within 3 to 5 business days, though some banks take a little longer to post the credit.

We refund the full purchase price of the item. If you paid for expedited shipping on the original order, that shipping charge isn’t refunded unless the return is due to our error or a defective item.

Exchanges

If you’d like a different size, color, or a replacement for a defective item, email us with your order number and what you’d like instead. We’ll check availability and send a prepaid label for the original item. Once it’s back and inspected, we ship the replacement at no extra cost to you. If the replacement costs more, we’ll let you know before charging anything.

Damaged or Defective Items

If something arrives damaged, broken, or not working as it should, contact us within 7 days of delivery. Send a photo or short video showing the issue along with your order number. We’ll arrange a replacement or a full refund, including any shipping you paid, and we’ll cover return shipping. You won’t be asked to jump through hoops for something that wasn’t your fault.

Questions

Bright Path Trading
Seattle, WA 98101, USA
Email: [email protected]

We read every message ourselves. If something about your order doesn’t feel right, tell us, and we’ll do our best to make it right.