Frequently Asked Questions

Bright Path Trading has been shipping everyday goods from Seattle since 2016. We started with a single storage unit and a hand truck, and we still answer most customer emails ourselves. Below are the questions we get most often. If yours isn’t here, write to us and a real person will reply.

How long does order processing take?

We pick and pack orders within 1 to 3 business days. Orders placed on weekends or U.S. holidays start processing the next business day. If something you ordered needs a quick stock check, we’ll email you before we ship rather than leave you guessing.

What shipping methods do you use, and how long does delivery take?

We ship from Seattle, WA. Within the United States, standard delivery takes about 8 days after processing. To Canada, standard delivery also runs about 8 days after processing, though customs review can occasionally add a few days. Tracking is included on every order.

How do I track my order?

Once your package leaves our warehouse, we email a tracking number. You can follow the shipment on the carrier’s website. If tracking hasn’t updated in 5 business days, contact us and we’ll open a trace with the carrier on your behalf.

What is your return and refund policy?

You have 30 days from the delivery date to request a return. Items should be unused and in their original packaging. Once your return arrives and is inspected, we issue the refund within 3 to 5 business days to your original payment method. Return shipping is paid by the customer unless the item arrived damaged or we shipped the wrong product.

Which payment methods do you accept?

We accept credit cards and debit cards. All payments are processed through an encrypted checkout, and we never store your full card number on our servers.

How do you handle product quality issues?

If an item arrives damaged, defective, or different from what you ordered, email us within 30 days with your order number and a photo. We’ll arrange a replacement or a refund, and we cover return shipping in those cases. We keep records of every quality report and review them with our suppliers each quarter.

Do you offer a warranty?

Most items carry a limited warranty against manufacturing defects. The exact coverage varies by product, so check the product page or contact us with your order number and we’ll confirm the details in writing.

Do you ship internationally?

Right now we ship to the United States and Canada. International duties and taxes, where they apply, are the customer’s responsibility. We’re working on adding more destinations and will post an update here when that changes.

Can I place a bulk or wholesale order?

Yes. For larger quantities, email us with the items, quantities, and your delivery city. We’ll confirm availability and send a quote within 2 business days. Bulk orders may ship in multiple boxes.

How do I contact support, and how is my account data handled?

Email is the fastest way to reach us, and we reply within 1 business day. You can also write to Bright Path Trading, Seattle, WA 98101. We collect only the information needed to process orders and improve the store, and we don’t sell customer data. You can request a copy or deletion of your account data at any time, and we’ll respond within 30 days.

Can I cancel or change an order after placing it?

If your order hasn’t shipped yet, email us and we’ll do our best to update or cancel it. Once it’s handed to the carrier, the standard return process applies.

Thanks for shopping with us. Every question we receive helps us write clearer answers here, so don’t hesitate to ask.